We believe good software should be easy to use, and we build our apps with that philosophy in mind. But we're realists, and we know sometimes you need a little help. You've come to the right place.
Check out some answers to some common questions, or use our contact form.
DropKey Frequently-Asked Questions
How secure is the encryption used in DropKey?
DropKey uses industry-standard 256-bit encryption. Unless the NSA is snooping around your sent items folder in your email, you have nothing to worry about.
Can I encrypt multiple files at once?
Absolutely. The DropKey file format is built upon the ZIP format, so all of your files will be combined into a single encrypted archive.
Can I encrypt a file for more than one recipient?
Sure. Just enter their names in the Recipients field before encrypting and the file(s) will be encrypted for each of them to open.
Which file types can DropKey encrypt?
Quite literally, all of them. We've thrown everything at it, and DropKey hasn't failed. DropKey can even encrypt itself!
Does the recipient need DropKey installed?
Yes. However, your recipient can install a trial version of DropKey to be able to open the files. Once the 30-day trial expires, it will still be able to decrypt files.
Does DropKey actually send the files?
Nope. DropKey does its magic on your Mac. No data is ever transmitted to the WellRedApps servers.
Where are my public and private keys stored?
Your public key is stored in your Address Book "Me" card. Since it's public, feel free to send it around to anyone. Your private key is far more sensitive, so it's kept in OS X's built-in Keychain Access app, and needs an Administrator password to be seen.
What if I don't use Mail?
No problem. Public encryption keys are stored in your Address Book, but that doesn't mean you have to use Mail. You can tell DropKey to simply encrypt the file and save it in place. Open the Preferences from the "gear" menu in DropKey, and change the "Default encryption action" to "Encrypt". Then handle the encrypted files as you would any other files.
Does DropKey secure my hard drive?
It could, but you'd have to encrypt every single file individually. Clearly, that's not what DropKey is for. DropKey is really about preparing your files for sending to a colleague, friend or family member.